Privacy Policy
Last updated: May 2026
Parker Plumbing Heating Cooling & Electric ("we," "us," "our") respects your privacy. This page explains what information we collect when you use this website or contact us for service, how we use it, and the choices you have.
Information we collect
When you contact us by phone, form, or email, we collect:
- Your name and contact info (phone, email, service address)
- The service you need and a description of the issue
- Any photos or documents you choose to share
When you visit this website, we collect basic analytics (page views, referrer, device type) to understand how the site is used and improve it. We do not sell or share this data.
How we use it
- To respond to your service request and schedule work
- To prepare quotes and invoices
- To follow up after service is complete
- To improve the website and our service
Who we share it with
We share your information only with people who help us deliver service — for example, a parts supplier we have to order from on your behalf. We do not sell your information to third parties for marketing.
SMS / text messaging
Parker Plumbing Heating Cooling & Electric operates an internal SMS-based workflow that sends operational text messages to authorized members of our business (currently the business owner) for the purpose of triggering, monitoring, and acknowledging back-office automation (job dispatch, estimate and invoice generation, system status notifications, and similar operational alerts). These messages are sent only to phone numbers belonging to the business owner or explicitly authorized internal staff.
We do not use SMS to send marketing messages to customers, and we do not send SMS to anyone who has not explicitly opted in as an authorized internal user. Authorized internal users provide consent by registering their phone number with the business owner and agreeing to receive operational notifications.
Message frequency: on demand — messages are sent only when an authorized user initiates a workflow or when the system has an operational event to report. Message and data rates may apply per your wireless carrier's plan. To stop receiving messages, an authorized user may reply STOP at any time; reply HELP for assistance, or contact us at the email or phone number listed at the top of this page.
No mobile-data sharing. We do not sell, rent, or share mobile phone numbers or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. Phone numbers are used solely to operate the internal workflow described above.
Cookies
This website uses minimal cookies, primarily for analytics and form functionality. You can disable cookies in your browser settings; some site features may not work properly if you do.
Your choices
You can ask us to delete your information at any time by contacting us at [email protected] or calling (845) 244-0159. We'll honor the request unless we're required by law to keep records (e.g., tax, invoicing, warranty).
Children's privacy
Our service is not directed at children under 13, and we do not knowingly collect information from children.
Changes to this policy
We may update this policy as our practices change. The "Last updated" date above shows when the most recent change was made.
Contact
Questions about this policy? Email us at [email protected] or call (845) 244-0159.